Terms & conditions

About these terms

These Terms and Conditions ("Terms") apply to your use of this website and to every purchase you make from AEVRO ("AEVRO", "we", "us"), based at:

AEVRO
First Floor, FTBI, NIT Rourkela Computer Centre, T1-109,
National Institute of Technology, Sector 1,
Rourkela, Odisha 769008

By browsing this site, creating an order or paying, you confirm that you have read and accepted these Terms, our Shipping Policy, our Returns and Refund Policy and our Privacy Policy. Together they form our agreement with you. If you do not agree, please do not use the website or place an order.

Who can use the site

You must be at least 18 years old, and capable of entering into a legally binding contract under Indian law, to place an order. If you are under 18, a parent or guardian must place the order on your behalf and accepts these Terms for you. You agree that the information you give us is accurate, complete and yours to give.

Products and descriptions

We try to describe and photograph our products accurately. Colours on your screen may differ slightly from the real product, and images, renders and promotional material are for illustration. Specifications, finishes, packaging and accessories may change without notice as we improve the product, provided the product keeps the core features shown at the time of your order.

Products labelled "coming soon", "to be announced", "TBA" or "Notify me" are not for sale. Showing them on the website is not an offer, a promise of launch or a promise of any specific feature, price or date.

Prices and offers

• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• The price shown at checkout when you pay is the price you pay. We can change prices, launch offers and discounts at any time without notice. A change does not affect orders already accepted.
• "MRP" is the maximum retail price. Discounts are calculated from MRP.
• Offers cannot be combined unless we say so, may be limited by time or quantity, and can be withdrawn at any time.
• If a product is listed at the wrong price because of a technical or typing error, we may cancel the order and refund you in full, even after you receive an order confirmation.

Placing an order

• When you click "Buy now" or "Checkout", you are making an offer to buy. A confirmation email means we received your order. It does not mean we accepted it.
• We accept your order when we dispatch it. Until then, we can refuse or cancel any order, in full or in part, and refund anything you paid.
• We may do this, for example, because the product is out of stock, we cannot deliver to your address, the price or description was wrong, we suspect fraud or misuse, or the order appears to be for resale.
• Our products are sold for your personal, non-commercial use. We may limit quantity per customer, address or payment method, and we may cancel orders that look like bulk buying or resale. For business or bulk purchases, please email us first.

Payment

We currently accept prepaid orders only. Payments are processed by our third-party payment provider, Razorpay, using the methods shown at checkout. You agree to use only payment methods you are entitled to use. The payment provider's own terms apply to the payment itself. We are not responsible for errors, failures, delays or charges caused by your bank, card issuer, UPI app or the payment provider.

If money is deducted but your order is not confirmed, please email us with your payment reference. Amounts that do not result in a confirmed order are normally returned to your original payment method by the payment provider or bank within the timelines they set.

Delivery, replacements and refunds

Delivery estimates, dispatch times, replacement rules, cancellation rules and refund timelines are set out in our Shipping Policy and Returns and Refund Policy. These form part of these Terms. Delivery dates are estimates only. We are not responsible for delays caused by courier partners, weather, strikes, public holidays, government action or other events outside our control.

Risk of loss or damage to the product passes to you when it is delivered to the address you gave us or to the person who accepts it on your behalf.

Using your earphones safely

• Listening at high volume for long periods can damage your hearing. Keep the volume at a comfortable level and take breaks.
• Do not use earphones in a way that stops you hearing your surroundings when it is unsafe, for example while driving, cycling or crossing the road. Please follow the law in your area.
• Keep the product and small parts, such as ear tips, away from young children.
• Do not open, modify, crush or expose the product to liquids or extreme heat.

You use the product at your own risk and are responsible for using it safely.

Compatibility

AEVRO earphones connect through USB Type-C and work only with devices that support wired USB-C audio. It is your responsibility to check that your device supports this before ordering. Some devices need an adapter, which we do not supply unless we say so. A device that does not support wired USB-C audio, or a change made to your device's software, is not a defect in our product.

Warranty and disclaimer

Our products are covered by the limited warranty described in our Returns and Refund Policy. That warranty covers manufacturing defects only, and does not cover damage caused by misuse, accident, liquid, unauthorised repair or normal wear and tear.

To the fullest extent the law allows, except for the warranty above and any rights you have under law that cannot be excluded, the website and products are provided "as is" and "as available". We do not promise that the website will always be available, uninterrupted, secure or free of errors or viruses, and we do not promise that products will meet needs that were not stated in the product description.

Limit on our liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for death or personal injury caused by our negligence, or your statutory rights as a consumer.

Subject to that, to the fullest extent permitted by law:

• our total liability to you for any claim connected with the website or a product, whether in contract, tort (including negligence) or otherwise, is limited to the amount you paid us for the product that the claim relates to;
• we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, business, data, goodwill or opportunity; and
• we are not liable for any loss caused by events beyond our reasonable control, or by the acts of third parties such as couriers, banks, payment providers and internet service providers.

Your responsibilities

You agree that you will not:

• use the website for anything unlawful, fraudulent or harmful;
• give false information, impersonate anyone or use someone else's payment method without permission;
• try to break, overload, scrape, probe or interfere with the website, its security or its servers, or use bots or automated tools to place orders;
• abuse offers, promotions or our replacement and refund process, including by making false claims;
• buy products in order to resell them without our written permission; or
• upload or send us content that is unlawful, abusive, defamatory or infringes anyone's rights.

If you break these Terms, we may cancel your orders, suspend or block your access, refuse future orders and take legal action, without refunding amounts we are lawfully entitled to keep.

You will compensate us for any loss, claim, cost or expense (including reasonable legal fees) that we suffer because you broke these Terms, gave false information or misused the website or products.

Intellectual property

The AEVRO name, logo, product designs, website, photographs, graphics, text, videos, audio and other content are owned by AEVRO or its licensors and protected by Indian and international intellectual property laws. You may view and use the website for your own personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, display, sell or create derivative works from any of it, or use the AEVRO name, logo or branding, without our written permission.

Content you send us

If you send us reviews, photos, videos, feedback or ideas, or tag us on social media, you confirm that you own them or have the right to share them. You give AEVRO a free, worldwide, non-exclusive, permanent right to use, edit, reproduce and display them in connection with our business and marketing, without payment to you. We may remove any content at any time. We do not have to use your feedback, and we own anything we create from it.

Third-party links and services

The website may link to or rely on services run by others, such as our payment provider, courier partners, social media platforms and Google. We do not control them and are not responsible for their content, availability or practices. Using them is at your own risk and subject to their terms.

Privacy

How we collect and use your personal information is explained in our Privacy Policy. By using the website you agree to that use.

Suspending or ending access

We may change, suspend or stop any part of the website at any time, with or without notice. We may also limit or end your access if we reasonably believe you broke these Terms or the law. Sections that by their nature should survive, such as those on liability, intellectual property, indemnity, governing law and disputes, remain in force after your access ends.

Changes to these Terms

We may update these Terms from time to time. The updated version applies from the date shown at the top of this page. Orders you have already placed are governed by the Terms in force when you placed them. By continuing to use the website after a change, you accept the new Terms.

General

• Whole agreement: these Terms and the policies they refer to are the complete agreement between you and us about your use of the website and purchases from it.
• If part is unenforceable: if a court finds part of these Terms invalid, the rest remains in force.
• No waiver: if we do not enforce a right straight away, we have not given it up.
• Transfer: we may transfer our rights and duties under these Terms to another business. You may not transfer yours without our written consent.
• Electronic communication: you agree that we may contact you by email, phone, SMS or messaging apps about your order. Orders and notices are valid in electronic form.

Governing law and disputes

These Terms are governed by the laws of India. If you have a problem, please write to us first at shaurya.aevro@gmail.com and give us a reasonable chance, at least 30 days, to put it right. Most issues can be solved this way.

If we cannot settle a dispute informally, it will be decided by a sole arbitrator agreed by both sides, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Rourkela, Odisha, and the language will be English. Subject to this, the courts at Rourkela, Odisha have exclusive jurisdiction.

Nothing in this section stops you from using any right you have as a consumer under Indian law, including approaching a consumer commission or the National Consumer Helpline.

Contact and grievances

Questions about these Terms or a complaint? Email shaurya.aevro@gmail.com or write to us at the address above. Our Grievance Officer details are on the privacy policy page. We acknowledge complaints within 48 hours and aim to resolve them within one month.