Returns & refunds

Simple, fair terms: replacement for defects and damage, refunds you can count on.

Last updated: 1 October 2026

7-day replacementFor defective, damaged or wrong items, from the day of delivery.

Report in 48 hoursFor physical damage or a wrong item on arrival.

Refund in 5–7 daysTo your original payment method, once approved.

Hygiene firstOpened earphones can't be returned for a change of mind.

Our approach

We want every pair of AEVRO earphones to work properly out of the box. If something is wrong, we will fix it with a replacement or, where a replacement is not possible, a refund.

Earphones are in-ear, personal-use products. For hygiene and safety reasons we cannot accept returns or exchanges once a product has been opened or used, if the reason is simply that you changed your mind, preferred another colour or the fit was not right for you. This does not affect your right to a replacement for a defective product.

When you are eligible for a replacement

Defective product: the earphones do not work properly when used as intended, and you tell us within 7 days of delivery.
Damaged on arrival: the product or packaging was physically damaged when you received it, and you tell us within 48 hours of delivery.
Wrong item: you received a different product or colour from what you ordered, and you tell us within 48 hours of delivery.

Replacements are like-for-like, meaning the same product and colour. If that is out of stock, we will offer a refund instead.

How to ask for a replacement

Email shaurya.aevro@gmail.com within the time limit above.
Include your order number, the name and phone number on the order, a short description of the problem, and clear photos or a short video showing it. An unboxing video is very helpful.
Our team reviews your request, usually within 2 working days, and may ask you to try a quick check, such as testing on another device.
Once approved, we arrange a pickup or tell you where to send the product. We then dispatch the replacement, which usually reaches you within 3–7 business days of us receiving the original.

Please keep the product, its packaging and all accessories (such as ear tips) until your request is closed.

What we cannot replace or refund

Change-of-mind requests on opened or used earphones (see above).
Damage caused after delivery, including liquid damage, cuts or tears in the cable, crushed plugs, burn marks, scratches, dents and normal wear and tear.
Products that were repaired or opened by anyone other than AEVRO.
Missing items, if reported more than 48 hours after delivery.
Requests made after the time limits in this policy.
Problems caused by a device that does not support wired USB-C audio (see below).

Compatibility with your phone

AEVRO earphones connect through USB Type-C and work with devices that support wired USB-C audio. Some phones and tablets do not, and iPhones before iPhone 15 need a Lightning-to-USB-C adapter (sold separately). Please check your device before ordering.

If your earphones do not work with your device, write to us within 7 days of delivery. We will check whether it is a product fault and, wherever we can, help you find a solution. A device that does not support wired USB-C audio is not a product defect, so approval is at our discretion.

Cancelling an order

You can cancel an order any time before it is dispatched by emailing us at shaurya.aevro@gmail.com with your order number. You will get a full refund.
Once an order is dispatched it cannot be cancelled. You can refuse the parcel at delivery. A refund is issued once the parcel is back with us.

Refunds

Approved refunds go back to the original payment method (card, UPI, net banking or wallet).
After approval, or after we receive a returned product or an undelivered parcel, we start the refund within 2 working days.
Your bank or payment provider usually shows the amount within 5–7 business days. Some banks take longer, and we cannot control their timelines.
We refund the product price you paid. If you paid for shipping, that is refunded only when the return is due to our error, such as a defective, damaged or wrong item.

Warranty

AEVRO earphones are covered against manufacturing defects. The warranty period and claim steps will be printed on your invoice and product packaging. To claim, email us with your order number or invoice, a description of the fault and photos or a video. The warranty does not cover physical damage, liquid damage, cable damage, unauthorised repair or normal wear and tear.

Contact

For any replacement, refund or warranty request, email shaurya.aevro@gmail.com with your order number. You can also visit our contact page. Our postal address is:

AEVRO
First Floor, FTBI, NIT Rourkela Computer Centre, T1-109,
National Institute of Technology, Sector 1,
Rourkela, Odisha 769008

Please write to us before sending anything by post, as parcels sent without prior approval may not be accepted.